Support & Claims Division
Report a Claim
Understand critical claims reporting timelines, document files required, and report a liability incident securely to CoverLift.
Guidelines
The Claims-Made Principle
Professional Indemnity policies operate on a strict Claims-Made basis in terms of South African insurance law. This means written notice of any client dispute, formal summons, or implied administrative incident must be logged immediately during the active policy period.
Required Materials to Dispatch
Copy of your active CoverLift Schedule / Policy Reference number
Copy of the written letters of complaint or summons received from the client
Associated transaction files, advice log summaries, or written contract scopes
An illustrative internal brief detailing the clinical or professional mistake circumstances
Claims Categories
Core Exposure Classifications
Exposure Type
Advice Failures
Negligent recommendation regarding unapproved portfolios or files.
Claims defense review
Exposure Type
Omission Mistakes
Lapsed litigation deadlines or clerical tax submission oversights.
Claims defense review
Secure Notification Manifest
Report a Liability Incident
Complete this notifications manifest to launch claims defense representation